![]() Similar to email applications, you can send a message to multiple customers simultaneously. Using a web-based text answering system can help you save time when sending out text messages to multiple customers at once to inform them of new products or deals. Send a message to multiple clients with less effort This makes SMS marketing an effective way to share marketing information or do sales follow-ups. In comparison, email rates are 20% and 6%. According to Gartner, a research and advisory company, SMS open and response rates are as high as 98% and 45%. With more people texting and using their phones than sending emails, the chances potential customers will open your business' SMS message is much higher. Higher open rates imply that more individuals text than email It's also easier to follow up with leads without listening to voicemails or losing someone after keeping them on hold for too long. With an option for customers to text you from your website, a customer that might feel discouraged by a phone call could feel empowered to reach out. Get leads that might not reach out otherwiseīeing able to send a quick text appears less time-consuming than drafting an email or waiting on a call. You can also provide them with any additional information through templated responses to common questions. This feature ensures you're still interacting with leads and collecting information on them if they're interested in your service or product. ![]() You can set up auto-responses to interact with potential customers outside office hours. This can aid in converting leads to customers.īenefits of SMS marketing include the following:Įnabling auto-responses that establish contact while you’re unavailable SMS and text answering platforms help you connect with potential leads. When people find your website and are looking for information, it's important to give them a way to quickly and easily ask questions. Photos, videos, or flyers How does SMS marketing and sales benefit your business?.Recruiting updates and interview set up.Ěppointment scheduling, reminders, or confirmations.Notifications about office closures or holiday hours.Here are examples of things you can send through SMS marketing, sales, and customer service: How can you use SMS marketing and text answering?īesides sending a traditional message or responding to inquiries, there are various ways you can use SMS answering from your website to help grow your business. Most SMS marketing or customer service platforms also make it easy to manage customer contacts in one place on your computer. You can give customers the option to communicate with your business using text messages professionally while still allowing you the chance to disconnect from work when you're at home. The major benefit of using a web-based platform for text answering services is that you don't have to use your personal cell phone. The process is similar to traditional methods where you select the contact, enter your message, and press send. A website SMS text answering tool allows you to send text messages to phones from any device connected to the internet. Traditionally, sending an SMS (short message service) requires you to do so from one phone to another. This article will cover the benefits of adding an SMS text answering feature to your website and share the top options available today. We want to help you stay ahead of this trend by understanding what website SMS text answering is and what it can do for your business. A 2020 CommerceNext study showed that SMS or text messaging investments increased by 56% over other technologies. Today, most people - especially those with smartphones - text twice as much as they talk on the phone. What better way to accomplish this than to have a feature on your website that offers text messaging communication? Being able to communicate with your target audience easily is essential for marketing, sales, and customer service.
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